Who is it for?
Strong business people understand their strengths and weaknesses. They utilize their strengths and hire others to address their weaknesses. Chances are you’re visiting the Menkom website because you recognise the need for a trustworthy partner to manage your information technology needs. But how can you know that your IT partner is doing a good job? One way to do so is by entering into a SLA (Service Level Agreement).
Why do I need it?
A SLA defines the relationship between your company and your information technology service provider. It lays out what services will be provided, the responsibilities of both parties, response times, a means for dispute resolution, and most importantly a means for you to track your IT partner’s performance. At Menkom, we believe that a well thought-out SLA is the cornerstone of a good business relationship. It codifies the expectations of both parties, and provides a way for both of us to measure our performance. We work with you to define the metrics by which we can measure our success, because knowing our strengths and areas to improve is just as important to Menkom as it is to you.