Onsite Technical Support Services
When you’re faced with an information technology problem—whether it is a network downtime or a disabled workstation—you have options on how to proceed. You can try to fix it yourself. You can call the product manufacturer for support. Or you can call Menkom for assistance. One of Menkom’s most popular service options, especially if you’re not comfortable with performing some basic computer operations yourself, is to request onsite technical support.
With Menkom’s’ onsite technical support option, you can rest easy knowing that a capable, experienced Menkom technician will come to your office to address the problem directly. There’s no need for you to explain your system configuration or talk your way through troubleshooting when you know help will be arriving shortly. Menkom offers this mobile computer repair service for your convenience, but if you feel comfortable performing some basic computer maintenance tasks yourself, you might find our remote technical support or helpdesk support services more to your liking.
Remote Technical Support Services
Onsite technical support services offer small business owners peace of mind and convenient service, knowing that a Menkom technician will arrive as soon as possible. However, there may be occasions when waiting for a technician is not practical, or when paying for in-person service may be unnecessary. For these occasions, Menkom offers both remote technical support and helpdesk support services, both of which are less expensive than onsite technical support.
Remote technical support services include remote access computer repairs, back-to-base warranty services, and computer troubleshooting and repairs at Menkom’s computer workshop. With remote access computer repairs, a Menkom computer technician literally controls your workstation from the Menkom workshop, accessing it using either a software or online remote access solution. Most software and operating system issues can be resolved by a technician operating with remote access to your computer. Whether your hardware is under manufacturer warranty or not, you can always bring it in to the Menkom computer workshop for service. Whatever type of remote technical support you choose, you can rest assured that a trusted Menkom technician will have your computer up and running in no time.